Refund Policy
Last updated: 6 August 2026
This Refund Policy applies to all subscriptions purchased on Wedlibrary.com, operated by Wedlancer Private Limited. It forms part of our Terms of Use.
Please read this before you subscribe.
1. The short version
Wedlibrary is a digital subscription service. Access to the full catalogue, search tools, and AI suggestions is granted immediately on payment, and the entire value of the product is delivered the moment you log in.
For that reason, all subscription fees are non-refundable once access has been granted, whether or not you use the Platform during your billing period.
2. Why we work this way
Unlike a physical product, there is nothing to return. Once you have access, you have seen the catalogue and used the recommendation engine — the product has been consumed. This is standard for digital subscription services and it is the trade-off that lets us keep pricing low and avoid a lock-in contract.
Instead of refunds, we offer something more useful: you can cancel at any time, and you are never charged again.
3. Try before you commit
We would much rather you were confident before paying than disappointed afterwards. Before subscribing, you can:
- Browse the free portion of the Platform to see how search and filtering work;
- Look at the catalogue size and categories on the pricing page;
- Write to hello@wedlibrary.com with any question about whether Wedlibrary fits your workflow — we will answer honestly, including telling you if we think it is not a fit.
4. Cancellation
You may cancel your subscription at any time from Account Settings → Subscription, or by emailing hello@wedlibrary.com.
- Cancellation stops all future automatic renewals.
- You keep full access until the end of the billing period you have already paid for.
- No partial or pro-rated refund is issued for the unused portion of a monthly or annual period.
Cancel at least 24 hours before your renewal date. Renewals are processed automatically by our payment gateway, and a renewal charge that has already gone through will not be reversed.
5. Limited exceptions
We will review a refund request in good faith in these situations:
- Duplicate payment — you were charged twice for the same subscription period due to a technical or gateway error. We refund the duplicate charge in full.
- Failed provisioning — you were charged but never received access to your account, and we are unable to resolve it within a reasonable time.
- Unauthorised charge — a payment was made from your card or account without your authorisation, subject to verification.
- Extended outage — the Platform is materially unavailable for a prolonged period through our fault. In such cases we will normally extend your subscription rather than refund it.
These are the only circumstances in which a refund is ordinarily considered. Requests outside them may be reviewed at our sole discretion, and any decision we make in one case does not create an obligation in another.
6. What is not eligible for a refund
To be clear, we do not refund on the following grounds:
- You forgot to cancel before renewal;
- You did not use the subscription, or used it less than you expected;
- You did not find a specific song, artist, or language you were looking for;
- The AI suggestions did not match your creative expectations;
- A YouTube or Spotify link was removed, geo-blocked, or made private by the rights holder;
- You faced a copyright claim, content strike, or takedown for music you used. Wedlibrary does not license music and is not responsible for your licensing decisions — please see Section 2 of our Terms of Use;
- Your account was suspended or terminated for breaching our Terms of Use, including credential sharing or scraping;
- You changed your mind.
7. How to request a refund
If you believe your situation falls within Section 5, email hello@wedlibrary.com within 7 days of the charge, with:
1. The email address on your account;
2. The payment reference or transaction ID;
3. The date and amount of the charge;
4. A brief explanation of the issue.
Our process:
- We acknowledge your request within 2 business days.
- We review and communicate a decision within 7 business days.
- Approved refunds are processed to the original payment method only, within 7–10 business days of approval. The time it takes to appear in your account depends on your bank or card issuer.
- Any applicable payment gateway fees or taxes already remitted may be deducted where they are not recoverable by us.
8. Chargebacks
If you have a billing concern, please contact us first — we can almost always resolve it faster than your bank can. Raising a chargeback without contacting us may result in immediate suspension of your account pending resolution.
9. Changes to this policy
We may revise this policy from time to time. The version in force at the time of your purchase applies to that purchase.
10. Contact
Wedlancer Private Limited
Hyderabad, Telangana, India
Email: hello@wedlibrary.com
Grievance Officer: Charitha Dixit — hello@wedlibrary.com
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